Cart 0

FAQ

HOW DO I PLACE AN ORDER? (Step-by-Step Guide)

STEP 1: Pick your desired products (colour, quantity) and fill in the details of your order in the options provided (personalised name, font type*, font colour etc.) 

*To pick your desired font type, click on FONT TYPE  tab to view available types. Some products have limited selections due to the nature of the font design and its suitability for the individual product. The POSH team has tested and carefully picked designs for your personalised products to last longer.

STEP 2: Click "ADD TO CART"

STEP 3: Review your order details and click "CHECKOUT" once all details are confirmed.

Note: There will be no amendments, exchange, or refund if details are incorrect. We highly suggest to double check your order details before clicking "CHECKOUT".

STEP 4: You may choose to checkout using the following methods and click on "Continue to shipping" once you are done!

  • PayPal login for Express Checkout
  • Login with POSH
  • Fill in your details for your shipping address 

Note: Please ensure your shipping address and contact number are correctly filled so your item can successfully reach the recipient. There will not be any refunds or replacements for incorrect details leading to delivery to a wrong recipient. 

If you would like to send this as a gift directly to your recipient, please ensure your "Shipping Address" and "Billing Address" details are different. We will send the artwork to the "Billing Address" contact person.  Thus, kindly ensure the contact number is accurate.

STEP 5: Review your shipping details (inclusive of Shipping Fees) and do a quick final check on your order details in the column of the right. Should you have a discount code, don't forget to apply it below the Order Details! Once satisfied, click on "Continue to payment".

STEP 6: Choose your Payment Method

  • PayPal (International or Local Buyers - with or without PayPal Account)
  • Bank Deposit (Local Buyers ONLY)
  • Click on "Complete Order" once you have decided on your desired payment method.

STEP 7: For "Bank Deposit" Payment Method, your order is now Confirmed but NOT completed until you perform the bank transaction:

  • Perform INSTANT BANK TRANSFER via your preferred bank to the account stipulated within 2 hours upon receipt of order confirmation.
  • Failing which, the order will be released and a new order has to be re-entered.
  • Please include your Order Number (i.e.Order 1007 - on the top left of the page) as Reference for us to locate your payment.

STEP 8: Once you have completed your transaction, you may notify us through the following methods:

  • CHAT BOX - you may start a conversation with us with our Chat Box at the bottom right of the page
  • EMAIL- you may email the screenshot of your bank transfer to us at theposhdotmy@gmail.com 
  • WHATSAPP - you may send your screenshot to us at +6012-289 2063 

STEP 9: Once we have received the payment, your order will be processed (5-8 working days - inclusive of design and editing). 

Parcels will arrive within 1-3 working days within West Malaysia and 2-4 working days within East Malaysia. For International Shipping, it will take 7-20 working days.

STEP 10: You will be notified once your item has been shipped out. Then, it is time to receive and enjoy your personalised items!

DOES THE FONT TYPE AFFECT THE SIZE OF MY PERSONALISATION?

Yes. As some font type is cursive and may add extra length or depth to the personalisation, your personalisation size will be affected. We recommend shorter (not lengthy) personalisation if you would like your personalisation to appear bigger. 

DOES THE NUMBER OF CHARACTERS AFFECT THE SIZE OF MY PERSONALISATION?

Yes. The more the number of characters used for your personalisation, the smaller the personalisation as it will add extra length to the personalisation. We recommend shorter (not lengthy) personalisation if you would like your personalisation to appear bigger. 

DOES POSH SHIP INTERNATIONALLY AND WHAT ABOUT THE PAYMENT METHOD? 

Yes, definitely! We do ship worldwide for all items except for Bridal Chair. Shipping cost will be calculated upon check out and payment via Paypal. 

WHAT IS THE MINIMUM QUANTITY? 

There is no minimum order. You may order ONE product.

CAN I SHIP THE ITEM TO 2-3 DIFFERENT ADDRESSES? 

Yes, definitely! Please place your orders separately for the system to capture the different addresses.

IS SHIPPING FEE INCLUDED IN MY ORDER PRICE?

Shipping is not included in the order price but will be calculated upon check-out as delivery locations, parcel sizes, parcel weight differ accordingly.

For more information on Shipping, kindly refer to our Terms & Conditions (Deliveries).

WHAT IS BACKORDER?

To place an order for a product that is temporarily out of stock. We will open backorders for a limited quantity only, so do place your orders early to confirm your slot. 

HOW DO I PURCHASE A BACKORDER ITEM?

It is exactly the same as purchasing an ready-stock item! The only difference is that you will receive the purchased items by an advised date.

WHEN WILL I GET MY ITEMS IF I WANT TO BUY A BACKORDER ITEM AND AN IN-STOCK ITEM?

If it is made under the same order, it will be shipped out once the backorder item has arrived and processed. 

If you would like to get your in-stock item first, kindly make a separate order. Otherwise, your in-stock item will only arrive once your backorder item arrives.

Our orders are shipped based on one order number, one shipping, and one shipping address. For additional shippings or shipping addresses, kindly make separate orders.

HOW DO I CHOOSE THE FONT TYPE / ARTWORK?

You may choose your desired Font Type from samples under the “Font Type” tab or click here. 

If there is a need, our Design Team will contact you through WhatsApp for confirmation on the artwork before proceeding for the final print. Each artwork is only subjected to two amendments. Otherwise, the production will commence upon processed payment according to your chosen font type.

We understand that the artwork is the main attraction of the personalisation and you may want to further amend the artwork. However, due to the tedious effort of designing, editing, and recalibrating, we charge a small fee of RM10 per amendment (more than two amendments).

DO YOU USE PAPER STICKERS FOR THE PERSONALISATION?

No. We use vinyl stickers instead of paper stickers.

PAPER STICKERS : Made of thin sheets of paper which is vulnerable to weather, seasonal temperature changes, and moisture. Easily scratched and damaged. Design printed on.

VINYL STICKERS:  Made from high durable vinyl. Suitable for outdoor and long term usage. Design digitally lettered and cut out.

 

Still feeling lost and want your questions to be answered? Contact us through the Live Chat or WhatsApp us at 012-289 2063 / 012-296 6879.